Terms of service

The service

Frontdesk is an AI receptionist provided by Agenta (ABN 74 600 722 077). It answers calls to your Frontdesk number, answers from the knowledge base you approve, takes messages and alerts you to urgent ones.

Plans and billing

• Prices are in Australian dollars and exclude GST.
• Plans are month to month. You can change plan or cancel at any time from your account; the service runs to the end of the month you've paid for.
• Setup fees are one-off and cover building your knowledge base and testing before go-live.
• Minutes and SMS beyond your plan are billed at the overage rates shown on the pricing page.

Your responsibilities

You're responsible for the information you give Frontdesk to share with callers. If your own policies require it, you're also responsible for letting callers know an AI receptionist may answer.

Limits

Frontdesk is not an emergency service and does not give legal, financial or medical advice. We work hard to keep it running around the clock, but telephone and internet services can fail, so keep another way for urgent matters to reach you.

Contact

Questions about these terms: keith@keithrowell.com.