Privacy policy

Who we are

Frontdesk is a product of Agenta (ABN 74 600 722 077), a consultancy based in Brisbane. This page explains what Frontdesk collects and how we look after it, in plain English.

What we collect

• For our customers: your account details, your business's knowledge base and the settings you choose.
• For people who call a Frontdesk line: the number they call from, what they tell the receptionist, a summary of the call and, depending on the plan, a transcript or recording.
• For visitors to this website: the usual server logs. We don't use advertising trackers.

How we use it

Only to run the service: answering calls, passing messages to the business that owns the line, sending urgent alerts and billing. We don't sell personal information and we don't use callers' details for marketing.

Who can see it

Messages and transcripts are visible to the business that owns the line and to the small Agenta team that runs Frontdesk. We use trusted providers for telephony, speech and AI processing, and they handle call audio and text only to deliver the service.

Card details

Frontdesk never takes credit card details over the phone.

Access and questions

To see, correct or delete information we hold about you, or to ask anything about this policy, email keith@keithrowell.com. We handle personal information in line with the Australian Privacy Principles.